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Privacy Policy

Orders

No Minimum Orders; buyer will be responsible for shipping costs to end destination.

Your order will usually ship within 24 to 48 hours after it is placed on our website, depending on volume and time of submission, except on Saturday, Sunday and holidays. In specific circumstances, if your order does not ship within two business days, a Customer Service representative will notify you via email and/or phone explaining the delay.

Expedited Shipping

We offer the following expedited shipping options – 3 Day Select, 2nd Day Air, and Next Day Air. Please note that orders requesting these options will be shipped on the following business day. There are no expedited deliveries made on Saturdays. Rates will be communicated via email as stated above.

International Orders

International orders will be sent via Canada Post. The customer is responsible for all duties and taxes upon delivery.

Holidays

TYLOAKS does not guarantee delivery service 14 days before holidays; therefore, if your package does not arrive on time, TYLOAKS is not responsible and cannot be held liable. Request for refunds will not be honored.

Cancellations, Refunds, and Security

You may cancel or change your order online and have it credited to your account anytime before the order is processed for shipping, for best results please email your cancelation within 24 hours. Please note that it may take a few days before the refund posts to your account.

 

 

Return Policy

TYLOAKS Distribution Inc. strives to bring the best available products to help you lead a more healthy and optimal lifestyle. If you are not satisfied with a product, simply return the partially used or empty container within 30 days of receiving the product and we will refund you the entire purchase price (less shipping and handling).

TYLOAKS Dist. Inc Return Address

555 Trethewey Drive Unit 20.
Toronto On. M6M 4B8

Return Procedure Please include your Name and Address as provided when the purchase was made. All returns are at the cost of the customer and MUST be sent with a tracking number to ensure verification of delivery with our return processing facility. Purchase of a tracking number ensures proof of delivery in order to process your refund within a timely manner. *Please ensure you do keep a record of the tracking information

Refund Process Please allow at least 7-14 business days within North America or 30-45 business days internationally for your package to be received at our return facility. Once we have confirmation of the returned product, a full refund will be issued back to the credit card made on the original purchase within 30 business days.

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Privacy Policy

What information do we collect?

We collect information from you when you place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience Your information helps us to better respond to your individual needs

To improve our website We continually strive to improve our website offerings based on the information and feedback we receive from you

To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Security Policy

You may cancel or change your order online and have it credited to your account anytime before the order is processed for shipping; for best results please email your cancelation within 24 hours.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on 08/19/2015

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

info@tyloaks.com

+1 416 712 0802

+1 203 242 8000

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